2024 Blue Cross and Blue Shield Service Benefit Plan - FEP Blue Focus
Introduction and Related Information
Introduction and Related Information
Discrimination is Against the Law
The health benefits described in this brochure are consistent with applicable laws prohibiting discrimination.
We:
If you need these services, contact the Civil Rights Coordinator of your Local Plan by contacting your Local Plan at the phone number appearing on the back of your ID card.
If you believe that we have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Civil Rights Coordinator of your Local Plan. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, your Local Plan’s Civil Rights Coordinator is available to help you.
Members may file a complaint with the HHS Office r Civil Rights, OPM, or FEHB Program Carriers.
For further information about how to file a civil rights complaint, go to www.fepblue.org/en/rights-and-responsibilities/, or call the customer service phone number on the back of your ID card. For TTY, dial 711.
We:
- Provide free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Qualified sign language interpreters
- Provide free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
- Qualified interpreters
If you need these services, contact the Civil Rights Coordinator of your Local Plan by contacting your Local Plan at the phone number appearing on the back of your ID card.
If you believe that we have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Civil Rights Coordinator of your Local Plan. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, your Local Plan’s Civil Rights Coordinator is available to help you.
Members may file a complaint with the HHS Office r Civil Rights, OPM, or FEHB Program Carriers.
For further information about how to file a civil rights complaint, go to www.fepblue.org/en/rights-and-responsibilities/, or call the customer service phone number on the back of your ID card. For TTY, dial 711.